jaya9 bets Privacy Policy

This Privacy Policy ("Policy") applies to all services and websites of the jaya9 bets platform. When you register on our site, log in, play games, or carry out any transaction, you are considered to have agreed to the terms of this Policy. jaya9 bets treats the protection of user information as its highest priority and does not transfer information to any third party without authorisation.

This Policy should be read together with our Terms and Conditions, as both documents together fully define your rights and responsibilities on our platform.

1 Types of Information Collected and Purpose

We collect various types of information when you register and use services on jaya9 bets. This information is used only for the stated purposes and is never stored unnecessarily.

1.1 Information You Provide Directly

Information you provide during registration, login, and account management:

• Full name and date of birth (for age verification — service is available to users aged 21+ only)
• Mobile number and email address
• Password (stored in encrypted form — never kept as plain text)
• Bank account number or mobile banking details (bKash, Nagad, Rocket)
• National ID number (for identity verification where required)

1.2 Automatically Collected Information

Information our servers automatically record while you use the site:

• IP address and device type (mobile, tablet, or desktop)
• Browser type and operating system
• Traffic source and which pages were visited
• Session duration and type of activity
• Usage data collected through cookies and similar tracking technologies

1.3 Purpose of Data Collection

The collected information is used for the following purposes:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Preventing fraud and unauthorised access
• Providing customer support and resolving issues
• Analytical work to improve service quality

2 Cookies and Tracking Technology

The jaya9 bets website uses cookies. Cookies are small text files stored in your browser that help make your experience on the site easier and more personalised.

2.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security. Without these cookies, core site functions will not work.
• Functional cookies: Used to remember your preferred language, currency, and display settings.
• Analytical cookies: Used to understand which parts of the site are used most and to help improve service quality.

2.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

3 Data Security and Protection Measures

jaya9 bets follows industry-standard technical measures to protect your information. Every connection is secured through SSL encryption, which prevents third-party access during data transfer.

3.1 Technical Security

• All data transfers encrypted via SSL (Secure Sockets Layer) technology
• Passwords stored using one-way hashing — no staff member can read them
• Automatic detection and blocking of suspicious transactions or login attempts
• Regular security audits and system updates to address vulnerabilities
• Encryption of sensitive data stored on servers

3.2 Your Role in Account Security

Alongside technical protections, your own vigilance is equally important. To keep your account secure:

• Use a strong, unique password and change it regularly
• Do not share your login details with any third party
• Always log out after using a public or shared device
• If you notice unusual activity on your account, notify our support team immediately

4 Sharing Information with Third Parties

jaya9 bets does not sell your personal information to third parties for commercial purposes. However, in certain situations and on a limited basis, sharing information may be necessary.

4.1 Service Provider Partners

Necessary transaction information is shared with bKash, Nagad, Rocket, and bank transfer service providers to complete payment processing. These partners may use the information only for the specified purpose and are required to follow their own privacy policies.

4.2 Legal Obligations

We may be required to provide relevant information in response to legal directives, court orders, or valid requests from regulatory authorities. In such cases, only the specific information mentioned in the request is provided.

4.3 Fraud Prevention

We cooperate with relevant authorities when required to prevent fraud or money laundering. This is an important part of keeping our platform safe for genuine players.

5 Data Retention and Deletion Policy

Your information is retained only for as long as necessary. All information is kept while the account is active. Even after an account is closed, certain information may be retained for a specified period for legal reasons.

5.1 Data Retention Period

• Account information: for as long as the account is active and for a minimum of five years after closure
• Financial transaction records: retained in accordance with legal requirements
• Cookies and session data: deleted at the end of a session or upon expiry of the set period
• Customer support communications: for at least two years from the date of issue resolution

5.2 Data Deletion Requests

You may request deletion of your personal information. However, if there are legal obligations, ongoing disputes, or active transactions, immediate deletion of some information may not be possible. Such requests can be made through the contact details provided below.

6 Your Rights and Control

As a registered user of jaya9 bets, you have the following rights over your own information. To exercise these rights, contact our support team directly.

6.1 Right to Access Information

You may ask at any time what information we hold about you. After verifying your identity, we will provide you with a summary of that information.

6.2 Right to Correct Information

If any information in your account is incorrect, you may request that it be corrected. Contact us if there are errors in your name, date of birth, or contact details.

6.3 Right to Object to Processing

You may object to marketing communications or certain types of data processing. To stop receiving promotional emails or messages, you can change this in your account notification settings.

6.4 Responsible Gaming and Data Protection

We believe that data protection and responsible gaming go hand in hand. Information about your gaming habits is used only to provide you with better service and to identify unhealthy gaming patterns — for no other purpose.

7 Policy on Information of Minors

jaya9 bets strictly does not provide services to anyone under the age of 21. Age is verified at registration and identity documents may be requested again later if needed.

If any minor's information is found in our system, it will be deleted immediately and the associated account will be closed. If a parent or guardian suspects that their underage child is using this platform, please contact our support team at once.

8 Links to Third-Party Websites and Services

Our platform may sometimes have connections to game providers or payment services. These third-party services are governed by their own privacy policies, and jaya9 bets is not responsible for how they collect or use information.

It is recommended that you read the privacy policy of any third-party service before using it.

9 Changes to This Policy

jaya9 bets may update this Privacy Policy from time to time. If there are significant changes to the service or major changes to how information is used, registered users will be notified by email or through site notifications.

The date of each update is noted at the top of this page under "Last Updated". Continued use of the site after any changes means you have agreed to the updated policy. To learn more about us, visit our About Us page.

10 Contact Us

If you have any questions, concerns, or requests to delete information regarding this Privacy Policy, please contact our support team. Support is available in Bengali and English via our 24/7 live chat and email.

You can also visit our Frequently Asked Questions (FAQ) section for detailed information about the rules for using all services on the jaya9 bets platform.